Frequently Asked Questions
FAQs
Practical answers for booking, compliance and freight operations to the Indian Ocean Territories.
Perishable consignments are booked through Freightshop's perishables booking flow. Complete your booking before the cutoff for the intended service.
Bulk perishables should be palletised using Freightshop's perishable pallet guidance so handling and cold-chain movements can be managed safely.
Although the islands are Australian territories, they are treated as external territories for customs and quarantine purposes. International freight compliance requirements apply.
Freightshop requires a Shipper's Declaration for every shipment, plus EDN/customs processing for consignments over AUD $1,999.99.
The Shipper's Declaration is the electronic consignment declaration submitted before freight reaches the warehouse.
It must be completed by the shipper/sender because the shipper is legally responsible for declared contents and dangerous goods status.
EDN means Export Declaration Number. It is required where export data must be lodged in the Integrated Cargo System.
For higher value consignments, Freightshop requires compliant invoice information to process EDN shipments without delay.
Review your SDS/MSDS transport section. If a UN number or transport hazard class is present, treat the shipment as potential dangerous goods.
Lithium batteries are permitted only under specific rules. Standalone batteries for IOT air services are generally not accepted.
Batteries packed with or contained in equipment must be declared and prepared according to current DG requirements.
Fresh produce may be subject to additional biosecurity controls depending on commodity and origin.
Check current guidance and verify requirements before dispatch.
Coolroom and freezer storage may be available subject to current capacity and operational conditions.
Yes. Non-account freight is generally held until payment or remittance is confirmed.
Yes. Freightshop supports international forwarding coordination for air and sea movements depending on route and cargo type.